Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our handyman services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our repair services, including your name, contact details, property address, service requirements, and access instructions. For emergency services, we may collect additional details about the urgency and nature of the repair.
We also collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality repair services and includes:
- Processing service requests and scheduling appointments
- Coordinating tradespeople and managing work schedules
- Providing accurate quotes and service estimates
- Managing emergency call-outs and priority repairs
- Handling customer service inquiries and follow-up support
We handle your information responsibly, using it solely for your repair service requirements.
3. Property and Access Information
We maintain records of your property details, access arrangements, and specific repair requirements. This information helps our tradespeople provide efficient service and is treated with strict confidentiality.
Property access details are shared only with authorised tradespeople directly involved in your repair work. We do not share this information with third parties without your explicit consent.
4. Emergency Contact Details
For emergency repairs, we may collect additional contact information and specific details about the situation's urgency. This helps us prioritize responses and ensure appropriate resource allocation.
Emergency contact data is accessed only by our dispatch team and assigned tradespeople during active service periods.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal information and property details. All customer records are stored on encrypted systems with role-based access controls. Physical service forms are securely stored and shredded after the retention period.
From initial enquiry through service completion, we maintain strict data protection standards for both personal data and property information.
6. Legal Basis for Processing
By using our handyman services, you consent to us processing your information as outlined in this policy. This includes processing necessary for fulfilling our services, including repair coordination, tradesperson dispatch, and emergency response.
7. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as payment processors, specialised subcontractors for complex repairs, and parts suppliers for warranty claims.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information to marketing companies.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another service provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
9. Data Retention Period
We retain your personal data for as long as necessary to fulfil our services and legal obligations. Service records and property details are typically archived for 3 years to allow for warranty claims and customer service support, unless you request earlier deletion.
After the retention period expires, we securely delete or anonymise your personal information, though we may retain minimal data for legal compliance purposes.
10. Service Photography and Documentation
Our tradespeople may take photographs of repair work for quality assurance, warranty documentation, and insurance purposes. These images are stored securely and used only for service-related purposes.
For questions about our privacy practices or to make a complaint, contact us at: [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025