Terms of Service
These terms govern your use of mysite-name's handyman services in England. Please read them carefully before booking to ensure a clear understanding of our services, customer responsibilities, and the repair process.
1. Service Agreement
By booking mysite-name's services—whether through our website, telephone, or mobile app—you agree to these terms. Our handyman services operate in compliance with relevant UK regulations including health and safety requirements and trading standards.
We provide professional repair and maintenance services through our qualified tradespeople across England, addressing various household issues from emergency fixes to scheduled maintenance.
2. Service Scope and Limitations
Our services include common household repairs, maintenance tasks, and emergency fixes. We handle plumbing, electrical, carpentry, and general handyman work within our tradespeople's qualifications and expertise.
We reserve the right to decline work that requires specialised certification beyond our team's qualifications, presents safety concerns, or falls outside our service parameters.
3. Customer Responsibilities
To ensure efficient service delivery, customers agree to:
- Provide accurate information about the repair needed
- Ensure safe access to the work area for our tradespeople
- Secure pets and remove obstacles from work areas
- Make necessary arrangements for property access
- Disclose any known hazards or special considerations
Proper preparation helps our tradespeople work safely and efficiently.
4. Quotation and Payment Terms
Services are confirmed upon acceptance of quotation and scheduling agreement. We require payment upon completion of work for standard services, or deposit for larger projects. We accept bank transfers, major credit cards, and contactless payments.
Prices are quoted in British pounds and include labour and standard materials. Additional charges may apply for specialised parts, extended work hours, or complex situations discovered during repair.
5. Emergency Service Protocol
Emergency services are prioritised based on urgency and safety implications. We aim to respond to emergency calls within 2 hours in urban areas, though response times may vary with demand and location.
Emergency call-out fees apply outside standard business hours, with rates communicated before dispatch. Emergency repairs focus on making situations safe, with permanent fixes scheduled as needed.
6. Appointment Scheduling and Access
We provide estimated arrival windows rather than specific times due to traffic variables and previous job durations. Customers receive service updates and ETA notifications on appointment day.
Late cancellation fees may apply for appointments cancelled with less than 2 hours' notice. Repeated missed appointments may affect future booking availability.
7. Workmanship and Quality Standards
Our tradespeople follow industry standards and manufacturer guidelines for all repairs. We use quality materials appropriate for each repair situation and provide advice on maintenance to extend repair longevity.
While we strive for permanent solutions, some repairs may represent temporary fixes when full resolution requires more extensive work or specialist involvement.
8. Guarantees and Warranties
We provide 90-day guarantees on workmanship for most repairs. Parts and materials carry separate manufacturer warranties, details of which are provided with service documentation.
Guarantee claims require original service documentation and apply only to the specific work completed. Normal wear and tear, misuse, or unrelated subsequent damage are not covered.
9. Health and Safety Compliance
Our tradespeople follow strict health and safety protocols including risk assessments and use of personal protective equipment. We maintain public liability insurance for all service work.
Customers must inform us of any known hazards including asbestos, structural issues, or electrical safety concerns before work commences.
10. Property Protection and Clean-up
We take reasonable care to protect your property during repairs using dust sheets and protective coverings. Basic clean-up of the immediate work area is included in our service.
While we exercise care, we cannot accept responsibility for pre-existing damage or wear that becomes apparent during repair work. Significant dust or debris from extensive work may require additional cleaning arrangements.
11. Cancellation and Refund Policy
Services may be cancelled up to 4 hours before scheduled appointment time without charge. Cancellations within 4 hours may incur a fee based on tradesperson travel and scheduling impact.
Refunds for completed work are considered case-by-case based on service quality and compliance with agreed specifications. Material costs for custom-ordered parts are non-refundable once ordered.
12. Liability Limitations
We provide professional repair services through qualified tradespeople, but cannot guarantee against future issues arising from normal wear, underlying conditions, or unrelated factors.
Our liability is limited to the service value provided. We recommend maintaining appropriate home insurance for property protection beyond our service scope.
13. Dispute Resolution
In the event of any service concern, we encourage direct communication with our management team to resolve issues constructively. If resolution cannot be reached, disputes will be handled under the laws of England and Wales.
We are committed to addressing service concerns fairly and promptly. Please contact us first at [email protected] with any issues before pursuing formal dispute resolution.
14. Terms Modification
We reserve the right to update these terms periodically to reflect changes in our services, UK regulations, or industry practices. The current terms are always available on our website, and continued use of our services constitutes acceptance of any updates.
For questions about these terms or our handyman services, contact us at: [email protected]. We're here to support your home maintenance needs through our professional services and qualified team.